Terms of service

Welcome to IT’S OKAY! 🤎

We're happy you're here.

Before you explore, shop or place an order, here's everything you need to know about using our website.

We've tried to keep things simple, clear and fair. By shopping with us, you agree to these Terms of Service, which apply alongside our other store policies and your rights under applicable law.

1. WHO WE ARE

IT’S OKAY is an independent clothing brand based in Lisbon, Portugal.

Our online store, itsokaystore.com, is operated by:

Legal name: Mariana Alvarez Margarido
Tax identification number (NIF): 272107204
Registered business address: Rua Victor Bastos 25 RC. 1070-283. Lisboa Portugal

Contact email: itsokay@itsokaystore.com

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products online.

2. USING OUR WEBSITE

By using our website, you agree to use it responsibly and in accordance with applicable laws.

You agree not to:

• Use our website for unlawful or fraudulent activities.

• Attempt to interfere with the security or functionality of the website.

• Upload malicious software or harmful content.

• Copy or commercially exploit our content without permission, except where permitted by law.

• Provide false or misleading information when placing an order.

We may restrict access to our website where reasonably necessary to protect its security, prevent fraud or address unlawful activity.

3. PRODUCTS & AVAILABILITY

We do our best to present our products as accurately as possible, including photographs, colours, sizes, materials and descriptions.

Please keep in mind that colours may appear slightly different depending on your screen settings.

Our collections are often produced in limited quantities, so some products or sizes may sell out.

Product availability may change, and we reserve the right to discontinue products or introduce new designs.

If an item becomes unavailable after you've placed an order, we'll contact you to discuss the available options, including a refund where appropriate.

All products remain subject to your statutory consumer rights.

4. PRICES & PAYMENTS

All prices displayed on our website are shown in the currency selected or presented for your shopping region.

Applicable taxes, shipping fees and other charges will be displayed before you confirm your order, as required by law.

Prices may change from time to time, but changes will not affect orders already accepted, except where permitted by applicable law.

We accept the payment methods available at checkout. These may vary depending on your country and payment provider.

Payment must be successfully authorised before an order can be processed.

If there's an obvious pricing or technical error, we'll contact you as soon as possible to explain the situation and discuss the available options in accordance with applicable law.

5. ORDERS & CONFIRMATION

Once you place an order, you'll receive an email confirming that we've received it.

Please check your order details carefully, including your email address, shipping address, products and sizes.

We may need to contact you if any information is missing or if there's an issue with your order.

We reserve the right to refuse or cancel an order for legitimate reasons, such as suspected fraud, payment issues or product unavailability, in accordance with applicable law.

If we cancel an order that has already been paid for, we'll arrange the appropriate refund.

Need to make a change? Just email us at itsokay@itsokaystore.com as soon as possible.

We prepare orders pretty quickly, so changes aren't always possible once an order has been processed or shipped.

Your statutory consumer rights remain unaffected.

6. SHIPPING & DELIVERY

We ship from Portugal to customers around the world.

Shipping costs, available delivery methods and estimated delivery times depend on your destination and will be presented during checkout.

We usually prepare orders within 48 hours on business days, excluding weekends and public holidays. This is a processing estimate, not a guaranteed delivery time.

Delivery estimates are indicative and may be affected by circumstances beyond our reasonable control, including customs procedures or transport disruptions.

If there's a significant issue with your delivery, please contact us and we'll do our best to help.

For orders shipped outside the European Union, import duties, customs charges or local taxes may apply. Any charges payable by the customer will be identified where possible before checkout, and the applicable payment arrangements will depend on the shipping service and destination.

Your statutory delivery rights remain unaffected.

7. RETURNS, EXCHANGES & REFUNDS

Sometimes things don't work out, and that's okay.

We offer an extended 40-day return window from the day you receive your order, subject to the conditions in our Returns & Exchanges Policy and your statutory rights.

We also accept eligible exchanges for a different size or colour, subject to availability.

For voluntary exchanges, the customer is responsible for shipping costs both ways.

For standard change-of-mind returns, return shipping costs are covered by the customer, unless otherwise required by law.

For full-order withdrawals within the statutory 14-day period, refunds include the original standard delivery cost where required by law.

For full details, please refer to our Returns & Exchanges Policy, available on our website.

Nothing in these Terms limits your statutory consumer rights.

8. FAULTY OR INCORRECT ITEMS

We care about the quality of everything we make.

If your order arrives damaged, contains an incorrect item or you discover a fault, please contact us at itsokay@itsokaystore.com.

Where possible, include your order number and photographs of the issue so we can help more efficiently.

We'll review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

Products purchased by consumers benefit from applicable statutory guarantees, including the legal guarantee of conformity.

Where legally required, the necessary costs of resolving a lack of conformity will be covered by IT’S OKAY.

9. DISCOUNTS & PROMOTIONS

From time to time, we may offer discounts, promotional codes or special offers.

Each promotion may have specific conditions, including validity dates, eligible products and restrictions on combining discounts.

These conditions will be communicated with the promotion or during checkout.

Discounts cannot generally be applied retrospectively to completed orders unless expressly stated otherwise.

Promotional offers are subject to applicable consumer protection and pricing laws.

10. GIFT CARDS

Gift cards may be purchased and redeemed according to the conditions communicated at the time of purchase.

Please check the applicable validity period and redemption conditions before purchasing or using a gift card.

Gift card purchases remain subject to applicable consumer rights.

If you have any questions about a gift card, contact us at itsokay@itsokaystore.com.

11. INTELLECTUAL PROPERTY

Our brand identity, original designs, artwork, photographs, written content, graphics and other creative materials are owned by IT’S OKAY or used with the permission of their respective rights holders.

Please don't reproduce, distribute, sell or commercially use these materials without the appropriate permission, except where allowed by law.

We put a lot of thought and creativity into what we make, and we appreciate you respecting that.

12. REVIEWS & CUSTOMER CONTENT

We love hearing from our community.

If you leave a review or submit content through our website, please make sure it is honest, respectful and does not violate the rights of others.

We may moderate or remove content that is unlawful, fraudulent, abusive, misleading or otherwise violates these Terms, in accordance with applicable law.

By voluntarily submitting content for publication, you grant us permission to display it in connection with our website and customer review services, subject to applicable law and the rights of third parties.

We won't assume that sending us a private message or photograph automatically gives us permission to use it in advertising or promotional campaigns.

13. THIRD-PARTY SERVICES & LINKS

Our website may include services provided by third parties, such as payment providers, shipping partners, review platforms or links to external websites.

These third parties may have their own terms and privacy policies.

We're not responsible for the independent content or practices of external websites that we don't control, without affecting any responsibility we have under applicable law.

14. PRIVACY & PERSONAL DATA

Your privacy matters to us.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information about how we collect, use, store and protect your personal data is available in our Privacy Policy.

For privacy-related questions, you can contact us at itsokay@itsokaystore.com.

15. WEBSITE AVAILABILITY & LIABILITY

We do our best to keep our website accurate, secure and accessible.

However, occasional technical issues, maintenance or interruptions may occur.

We may update or temporarily suspend parts of the website when reasonably necessary.

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including our responsibilities under applicable consumer protection laws.

16. CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes to our business, website, services or applicable laws.

The latest version will be available on this page.

Changes will not retrospectively remove rights already acquired under existing orders.

Where legally required, we'll provide appropriate notice of material changes.

17. GOVERNING LAW & CONSUMER RIGHTS

These Terms are governed by Portuguese law, without prejudice to mandatory consumer protections that may apply in your country of residence.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection legislation.

18. COMPLAINTS & DISPUTE RESOLUTION

If something goes wrong, we'd always love the chance to help resolve it directly.

You can reach us at itsokay@itsokaystore.com.

Consumers may also have access to alternative dispute resolution mechanisms under applicable law.

Electronic Complaints Book:
https://www.livroreclamacoes.pt/

Further information about consumer rights and dispute resolution is available from the relevant consumer protection authorities.

19. CONTACT US

Questions about these Terms, your order or anything else?

We're happy to help.

IT’S OKAY
Email: itsokay@itsokaystore.com
Website: https://itsokaystore.com

Wear what you believe in 🤎